How do we capture WhatsApp enquiries properly?
We map website buttons, QR codes, prefilled messages, routing and lead records.
Axon helps businesses use WhatsApp more professionally: enquiry routing, quick replies, customer follow-ups, campaign lists, CRM handoff, simple automation and reporting.
We map website buttons, QR codes, prefilled messages, routing and lead records.
We set up practical replies for hours, pricing, booking, status and next-step collection.
We organize lists, templates, opt-in handling, campaign content and basic reporting.
We connect enquiries to forms, sheets, CRM, helpdesk or staff notification channels.
We define human handoff rules so important enquiries do not get trapped in automation.
We keep opt-in, template and message frequency considerations visible before rollout.
We design simple flows that capture the enquiry, answer common questions, notify the right person and keep the customer path clear without making the business sound robotic.